1. How do my customers access their control panel?
http://domainname.com:2100 or http://[SERVER_IP]:2100 (please refer to the activation email)
2. Which ASP components are installed?
The following components are currently installed:
ASPUpload
ASPEmail
ASPMail
SMTPMail (free version)
AspHTTP
AspTear
Other components can be installed on a case-by-case basis. If you need a component installed, please open a trouble ticket with technical support, detailing your request. To expedite the request, please upload the component to one of your websites and provide a link to documentation on the component.
3. What SMTP server should I use for my ASP.NET, ASP, PHP or Perl scripts, or for my FrontPage forms?
Scripts that support using CDONTS (Microsoft's internal SMTP component) can be used natively on the server, as CDONTS is available. For scripts requiring an SMTP server, contact our technical support.
4. How do I set up my e-mail program to send and receive mail?
Instructions on setting up your e-mail account with a number of popular e-mail software packages are below, with instructions on setting up either SMTP connection. Be sure to replace domainname.com with the domain name you are setting up e-mail for.
E-mail Address: username@domainname.com
Incoming mail (POP3, IMAP or HTTP) server: mail.domainname.com
Outgoing mail (SMTP) server: mail.domainname.com
Account name: username@domainname.com
Password: Enter the password for the e-mail address.
5. How do I set up a DSN? How do I write a database connection string?
DSN database connections are not allowed on the servers, due to the immense server load they cause and the problems they cause as well. We recommend using DSN-less connection strings, which are faster and take far fewer server resources.
Here are examples of database connection strings:
MICROSOFT ACCESS DATABASE CONNECTION STRING:
"provider=Microsoft.Jet.OLEDB.4.0; data source=d:\accounts\LOGINUSERNAME\databaselocation.mdb"
SQL SERVER DATABASE CONNECTION STRING:
"SERVER=SQLSERVERIP;DRIVER={SQL Server};DATABASE=DATABASENAME;UID=USERNAME;pwd=PASSWORD;"
Be sure to replace the information highlighted in bold with the correct information for your site and database.
6. How do I change permissions?
The File Manager on the customer control panel is used for changing permissions as well. In the File Manager, browse to the directory containing the file or folder you wish to change permissions for, then click the icon next to the name of the file or folder. Permissions options will appear at the top of the page once it loads.
7. Why am i always getting 'Could not load type' errors in .aspx files?
Please make sure the bin directory where your DLLs files are is in your site root dir (home dir of FTP)
8. I can't get custom error messages in .aspx files but i already changed web.config file, what is happening?
Please make sure the web.config file is in your site root dir (home dir of FTP)
9. I can't login webmail, what is happening ?
Make sure you use as username mailbox@domain.com and not mailbox only.
