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User profile for user: myusrnam
myusrnam Author
User level: Level1 9 points
I had been using the CA Lottery mobile app on my iPhone 8+ to scan tickets and
scratchers for results and second chance submissions for a while without any
problems. It was a great little app. However, I just replaced our
old phones with two iPhone 15 Pro Max. The app does not scan the barcodes as
well on the new phones. The image is there, but it is a bit out of focus
and unable to complete the scan on scratchers or draw tickets. I can see
the barcodes perfectly clear using the cameras without using the CA Lottery
app. The image is only fuzzy when viewing through the CA Lottery app. I contacting the CA Lottery app technical support. One of them told me they were working on a fix. I followed-up later and was told I needed to search for a solution on Google. I read plenty of reviews that indicated that iPhone 14 Pro Max owners experienced the same thing last year and still do. I thought I'd check on this forum to see if anyone knew of a solution.
iPhone 15 Pro Max, iOS 17
Posted on Oct 16, 2023 1:44 AM
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User profile for user: SFDogDad
SFDogDad
User level: Level1 8 points
Posted on Oct 16, 2023 4:21 PM
Yes, I just noticed the same issue. I just replaced my old Xs with the 15. I always scan my CaLottery tickets to check for winners and to enter their 2nd Chance drawing. It is almost impossible to scan them with the new phone. Who can fix this please?????
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User profile for user: SFDogDad
SFDogDad
User level: Level1 8 points
Oct 16, 2023 4:21 PM in response to myusrnam
Yes, I just noticed the same issue. I just replaced my old Xs with the 15. I always scan my CaLottery tickets to check for winners and to enter their 2nd Chance drawing. It is almost impossible to scan them with the new phone. Who can fix this please?????
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User profile for user: danielfromfelton
danielfromfelton
User level: Level1 20 points
Nov 28, 2023 11:52 AM in response to myusrnam
I have the same problem. But I found a solution by changing the camera from 24 MP to 12 MP helped. Also, while the Calloto app is open on scan ticket if you press you finger on the screen at the scan code it marks it with a circle than it will scan code. I did have to have the phone about a foot from the ticket.
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User profile for user: CalDoggle
CalDoggle
User level: Level1 15 points
Oct 19, 2023 9:57 AM in response to myusrnam
This is happening in Oregon, too. Same phone, same issue, different lottery app.
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User profile for user: myusrnam
myusrnam Author
User level: Level1 9 points
Oct 21, 2023 2:57 PM in response to Karl Lalemand1
The folks at the California Lottery are blaming Apple. They are saying that it is the phone maker's responsibility to work right with the app. I have received multiple emails from their "customer support" stating this. I couldn't believe it. They should make their motto: "Customer Service: We're not Happy until you're not Happy!"
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User profile for user: SquirrellyHurley
SquirrellyHurley
User level: Level1 14 points
Nov 6, 2023 9:17 PM in response to myusrnam
I got the most lame response from the lottery.
Dear Player,
You can go to you tube and search for known iPhone problems.
There are videos to show you how to change the settings.
Best regards,
California Lottery Customer Service Center 6197
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User profile for user: DJSerrano415
DJSerrano415
User level: Level1 8 points
Jan 5, 2024 12:00 AM in response to SamB1980
What danielfromfelton said above:
danielfromfelton
User level:
Level1
19 points
Nov 28, 2023 11:52 AM in response to myusrnam
I have the same problem. But I found a solution by changing the camera from 24 MP to 12 MP helped. Also, while the Calloto app is open on scan ticket if you press you finger on the screen at the scan code it marks it with a circle than it will scan code. I did have to have the phone about a foot from the ticket.
Link
User profile for user: gurucharan290
gurucharan290
User level: Level1 12 points
Oct 18, 2023 8:48 AM in response to myusrnam
Same problem. Looks like it is on the lottery app. Contact them. Until then I have to go to a gas station that has a scanner.
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User profile for user: Celery1969
Celery1969
User level: Level1 8 points
Jan 26, 2024 10:26 PM in response to myusrnam
Changing the camera to 12mp works! Thanks to the person who recommended it.
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User profile for user: Paulsie is electric
Paulsie is electric
User level: Level1 12 points
User profile for user: Paulsie is electric
Paulsie is electric
User level: Level1 12 points
Jan 31, 2024 11:28 AM in response to myusrnam
Yeah, me too... Well, back to the gray scratcher detritus and a coin.
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User profile for user: myusrnam
myusrnam Author
User level: Level1 9 points
Oct 16, 2023 11:17 PM in response to SFDogDad
For one thing, the more people that reach out to the CA Lottery app customer service to complain, the better our chances of them fixing the problem which is obviously with their app. The fact that we are even having this conversation more than a year after it started doesn't provide me with a level of confidence that they are either capable or willing to resolve it. I am hoping someone who is smarter than me (probably most of you) on this forum either has or will figure out a work-around for this. Or maybe even another app that will work with the CA Lottery system. Anyway, everyone who has one of the newer phones should contact them. They told me that after they tell people to check the Google videos for a solution, nobody reaches back out to them so it must not be a real problem. I never heard of such nonsense from a customer service/technical support team before. I wish they would've just said, "Yeah we know about it but we don't have a clue how to fix it."
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User profile for user: Karl Lalemand1
Karl Lalemand1
User level: Level1 25 points
Oct 20, 2023 5:52 AM in response to CalDoggle
And in Maine as well. And I travel a lot and have several states lottery ticket scanners on this new phone (Pretty much every state on the east coast:( ). Gone to suck if they can't fix this, or if it takes to long
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User profile for user: DJSerrano415
DJSerrano415
User level: Level1 8 points
User profile for user: SamB1980
SamB1980
User level: Level1 8 points
User profile for user: Celery1969
Celery1969
User level: Level1 8 points
Jan 26, 2024 10:14 PM in response to SamB1980
I’m assuming he meant changing the camera to 12mega pixels, which I’m about to research how to go about it.
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Lottery App Ticket/Scratcher Scanner doesn't Work with iPhone 15 Pro Max